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Our Policies

The fundamental principles behind our people-oriented, sustainable and trust-based corporate approach.

ERSAN HOLDING INC. — OUR CORPORATE POLICIES

We are building a people-oriented, sustainable and trust-based future.

Since taking our first step in 1993, Ersan Holding Inc. has operated across a broad range of industries—from construction and technology to food, tourism, energy and manufacturing—guided by a people-oriented and sustainable corporate approach. In line with our principle, “Your satisfaction is our reason for being,” we are committed to conducting all our activities with transparency, integrity, ethical values and the highest quality standards.

01People First 02High Quality 03Sustainability 04Trust and Ethics
OUR MANAGEMENT APPROACH

Six fundamental corporate policies

06 POLICIES
01

Integrated Management System Policy

  • We continuously improve our quality standards and aim to elevate them to the highest level across all industries in which we operate.
  • We seek to understand the needs and expectations of our customers and business partners, building long-term relationships founded on mutual trust.
  • We closely monitor global trends and emerging technologies and rapidly integrate them into our production and service processes.
  • We are committed to full compliance with national and international legislation, legal requirements and quality management standards throughout all our operations.
02

Human Resources and Respect for People Policy

  • We prioritise the development, safety and well-being of our more than 2,000 employees, who are the foundation of our corporate success and continued growth.
  • We provide all our employees with equal opportunities, fair working conditions, an open communication environment and continuous professional development opportunities.
  • We maintain the highest occupational health and safety standards throughout our companies to provide safe and healthy working environments.
  • Guided by the principle “Developing together, growing together,” we value our employees’ ideas and encourage participation, collaboration and team spirit.
03

Environmental and Sustainability Policy

  • Through investments that respect people and nature, we undertake initiatives that support environmental, economic and social sustainability.
  • We ensure the effective, efficient and responsible use of resources to minimise the environmental impact of our activities.
  • We prioritise environmentally responsible technologies—particularly ERSAN SPP and our other renewable energy investments—with the aim of reducing our carbon footprint.
  • With a commitment to creating value for future generations, we develop projects that protect the natural environment and support sustainable development.
04

Corporate Ethics and Integrity Policy

  • We build relationships based on trust with all our stakeholders by remaining firmly committed to integrity, transparency and ethical values.
  • While pursuing opportunities in global markets, we maintain a local and national perspective and embrace the principle of being ambitious in execution and modest in presentation.
  • We avoid unfair competition in all commercial relationships and comply fully with universal business ethics and applicable legal regulations.
  • Mindful of our responsibilities to society, the environment and our country, we focus on creating sustainable social value for the long term.
05

Customer Satisfaction Policy

  • In accordance with our principle, “Your satisfaction is our reason for being,” our primary objective is not simply to achieve greater financial gain, but to create happiness for more people.
  • We evaluate customer requests and feedback transparently, promptly and objectively, while maintaining the highest standards of confidentiality.
  • We provide high-quality and distinctive services that make people’s lives easier and improve their quality of life under the most favourable conditions.
  • We continuously renew and improve the quality of our products and services through customer feedback and research and development activities.
06

Information Security and Personal Data Protection Policy

  • In an increasingly digital world, we protect the security and confidentiality of corporate and personal information assets at the highest level.
  • We process and safeguard the personal data of our stakeholders and employees with the utmost care, in accordance with Türkiye’s Personal Data Protection Law No. 6698.
  • We regularly assess information security risks and continuously update our technical and administrative measures to safeguard data integrity and availability.

Your satisfaction is our reason for being.

Transparency, integrity, sustainability and the highest quality standards form the foundation of everything we do.